Help & FAQ
Everything you need to buy and sell on HorseBond.
Listings
+How do I list a horse?
Sign in, then go to List a horse. Add a photo, the horse's details, a description, and your contact info, then submit. Every listing is screened and reviewed before it goes public.
+How do I add more photos to my listing?
Open your dashboard, find the horse, and click Edit photos. Free includes 1 photo; Member up to 12 and Pro up to 24 per horse.
+Why was my listing rejected at submit?
Contact details (phone, email, links, social handles) can't go in the description, that's what the Contact section and in-app messaging are for. Remove them from the description and resubmit.
Claiming & featuring
+My horse is already listed here. How do I claim it?
Find your horse in search, open it, and click Is this your horse? Claim it. You verify ownership by adding a one-time code to your original ad, then you can manage the listing.
+What does featuring a horse do?
A featured horse gets a standout colorful card and higher placement in search results, until it sells. It's a one-time $5 add-on on any plan, from your horse's Promote button.
Plans & billing
+What do the plans include?
Free lists 1 horse with 1 photo. Member ($10/mo) adds up to 5 listings, multiple photos, video and social links, private messaging, and a seller profile. Pro ($50/mo) adds up to 30 listings and a customizable public seller page. See Plans & Pricing.
+How do I cancel my membership?
Go to your dashboard and click Manage plan. That opens the secure billing portal where you can cancel, change plans, or update your card. Your listings over the free limit are hidden (not deleted) and come back if you resubscribe.
+What happens to my listings if I downgrade?
Nothing is deleted. Listings over your new plan's limit are hidden from search and saved; you can pick which stay visible from your dashboard, or upgrade again to show them all.
Verification & messaging
+How do I get the Verified Seller badge?
On Member or Pro, open your dashboard and click Get Verified. You complete a quick, secure ID check through Stripe. Once it clears, buyers see a Verified Seller badge on your listings.
+How do buyers contact me?
On paid seller listings, signed-in buyers message you in-app and your contact details stay private. On free listings, signed-in buyers reveal your contact directly. Either way, a free account is required, which keeps spam down.
Still stuck? Email support@horsebond.com.